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VideoGameX Inc.
EXCHANGE POLICY Last Updated: August 23rd, 2018
OVERVIEW We stand behind the majority* of our pre-owned items and offer exchanges for the identical item due to defects. Our Pre-Owned Exchange Warranty* lasts for 10 days. If 10 days have gone by since your pre-owned purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your pre-owned item must be in the same condition that you received it. To complete your exchange, we require a receipt or proof of purchase. Please do not send your pre-owned purchase back to the manufacturer.
*Non-Exchangeable Pre-Owned Items: All Neo-Geo Advanced Entertainment System Items All Neo-Geo Pocket & Neo Geo Pocket Color Items All Arcade Items & Arcade Cabinets All Video Game Home Systems released prior to 2003 All Video Game Portable Systems released prior to 2003
Non-Exchangeable Items: All New Products All Gift Cards Downloadable Software Products All Downloadable Software Cards All Tournament Pre-orders
EXCHANGES We only replace eligible pre-owned items if they are found to be defective. The following items are sold AS-IS and come without any warranty.
Items that are sold AS-IS: All New Products All Neo-Geo Advanced Entertainment System Items All Neo-Geo Pocket & Neo Geo Pocket Color Items All Arcade Items & Arcade Cabinets All Video Game Home Systems released prior to 2003 All Video Game Portable Systems released prior to 2003 All Downloadable Software Products All Downloadable Software Cards All Gift Cards All Tournament Pre-orders
Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged pre-owned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be replaced with an identical item.
SHIPPING Mail your purchased defective eligible pre-owned product to the address provided.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.
CHANGES TO THIS STATEMENT We may change this exchange statement at any time, but will alert you that changes have been made by indicating at the top of the exchange statement the date it was last updated. We encourage you to review our exchange statement to make sure you understand how exchanges are managed.
